E-commerce & Retail
Online Retailer
“34% more repeat purchases — £180K in recovered revenue in 6 months”
The Challenge
"We had tens of thousands of customers who bought once and disappeared. Our team had no bandwidth to reach out manually, so most of that value just walked out the door permanently."
The Solution
An AI customer intelligence system was built to analyse purchase history and behaviour in real time, automatically segment customers by churn risk and lifetime value, and trigger personalised re-engagement at the right moment — no manual input required. High-value customers were identified early and routed into a loyalty tier with exclusive incentives.
Key Results
- 34%Increase in repeat purchase rate
- £180KRecovered revenue in 6 months
- 3.1×Average customer lifetime value





